Submitted by: Windhager Zentralheizung GmbH
Implemented country: Austria
Title: Austrian pellets heating system provider guarantees customers quality and price stability
The temporary delivery bottlenecks and price hikes for pellets in 2006 spread uncertainty on the part of end customers with respect to this relatively new fuel. Overnight pellets heating systems lost the positives image that they had built up. To restore the trust of end customers, Windhager, in cooperation with several pellets suppliers, compiled the Windhager Pellets Security Package, which guarantees the supply and the quality of pellets over a period of three years. The package guarantees a retail price of max. 200 €/ton. The goal of the action is to send the market signals regarding continuity and stability for this sustainable fuel and to give the pellets market a new stimulus.